We would like to ask if you have any third party services connected with your account. It seems you have tried to remove your profile picture however the old photo is still being used when you send emails. We appreciate your time posting in Microsoft Community and we understand your frustration regarding this matter. If you have any questions or clarifications, don't hesitate to post back. On the other hand, your default picture on your user interface will only appear in your user interface and will only be seen by the recipient if he/she is using a Microsoft account It is possible that you made that photo of yours as your default picture on your Gmail account or

Please be informed that the picture in the email sent will also depend on the recipient’s email service provider’s feature.įor example, if you sent an email using user interface and the recipient is a Gmail account, the recipient may not be able to view the sender’s picture in the email because in Gmail, users have the optionĪs you've previously stated, when you send emails to your Gmail account, a picture appears that you haven't used in over 5 years. Let me share some information regarding your concern. I understand that you're having the same problem. We appreciate your time and effort for posting your concern here at Microsoft Community.

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